Blackberry users around the world experienced service outage this week. The outage started Monday in Europe and by Wednesday it had hit users in North America.
The outage caused rage among customers, pushing them towards thinking about switching to other services. "I have been an analyst for 25 years and have watched RIM wrestle with this same outage problem time after time," Jeff Kagan
Head of Blackberry’s Parent Company, Mike Lazaridis, made a public apology saying, "We've let many of you down. But let me assure you that we're working around the clock to fix this."
While Lazaridis is assuring customers that they will get their service back, Competitors are trying to use Blackberry’s problem to attract customers to their phones, such as the iPhone.
Blackberry hopes to win over users with its new line of smart phones and tablet updates, set to be released next week.
The title caught my attention because it amazes me that a large and popular company that Blackberry is having such problem. This topic is relevant to all blackberry users and there are millions. This article makes me imagine the frustration people are going through with their phones. No one wants to be hundreds a year for something that does now do its job! This article can be used for a news paper article because it answers questions people have concerning the blackberry.
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